Privacy Policy

Effective Date: 1/12/2024

At Kalke Group LLC, we are committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you use our services, interact with our website, or communicate with us. By using our website and services, you consent to the practices described in this policy.

1. Information We Collect

We collect information to provide and improve our services, communicate with you, and comply with legal obligations.

1.1 Information You Provide to Us

Account Information: When you sign up for our services, we collect your name, email address, phone number, billing address, and payment details.
Support Requests: Information provided when you contact customer support, including your name, email, and details of the issue.
Feedback and Surveys: Voluntary information provided through feedback forms or surveys.

1.2 Information Collected Automatically

Device Information: Details about the device you use to access our services, such as IP address, browser type, operating system, and device identifiers.
Usage Data: Information about your interaction with our website, including pages visited, time spent, and links clicked.
Cookies and Tracking Technologies: Data collected through cookies and similar tools to enhance your user experience.

1.3 Third-Party Information

We may receive information about you from third-party sources, such as:

Payment processors (e.g., transaction details).
Marketing platforms (e.g., referral information).

2. How We Use Your Information

We use your information for the following purposes:

2.1 Service Delivery

To provide, manage, and improve our hosting services.
To process payments and manage billing.
To personalize your experience on our platform.

2.2 Communication

To respond to inquiries, support requests, and feedback.
To send service-related updates, account notifications, and promotional materials.
To notify you about changes to our policies or terms of service.

2.3 Legal Compliance and Security

To comply with applicable laws, regulations, and legal processes.
To detect, investigate, and prevent fraud or unauthorized activities.

3. Sharing Your Information

We do not sell your personal information. However, we may share it in the following circumstances:

3.1 With Service Providers

We share information with trusted third-party vendors who assist us in delivering our services, including:

Payment processors.
Data storage and hosting providers.
Analytics and marketing tools.

3.2 Legal Obligations

We may disclose information when required to do so by law, including:

Responding to subpoenas or court orders.
Cooperating with regulatory authorities or law enforcement.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

3.4 With Your Consent

We may share your information for specific purposes if you provide explicit consent.

4. Data Security

We implement robust security measures to protect your personal information, including:

Encryption: Secure transmission of data using SSL/TLS protocols.
Access Controls: Restricted access to sensitive information.
Monitoring: Continuous monitoring of systems for vulnerabilities.

Despite these measures, no online transmission or storage method is entirely secure. We encourage you to take precautions to safeguard your information.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Account information is retained while your account is active.
Billing records are retained for legal and tax compliance.
Support tickets and correspondence are retained to improve customer service.

When information is no longer needed, we securely delete or anonymize it.

6. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information:

6.1 Access and Correction

Request a copy of the personal information we hold about you.
Request corrections to inaccurate or incomplete information.

6.2 Deletion and Restriction

Request the deletion of your personal information (subject to legal or contractual obligations).
Request restrictions on how your information is processed.

6.3 Opt-Out Options

Unsubscribe from marketing communications by clicking the “unsubscribe” link in our emails.
Adjust cookie preferences through your browser settings.

To exercise these rights, contact us at [Insert Email Address].

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and analyze website performance.

7.1 Types of Cookies We Use

Essential Cookies: Necessary for website functionality.
Analytics Cookies: Collect information about website usage to improve our services.
Marketing Cookies: Personalize advertisements based on your interests.

7.2 Managing Cookies

You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before sharing your information.

9. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware of such data collection, we will delete it promptly.

10. International Users

If you are accessing our services from outside the United States, please note that your information will be transferred to, stored, and processed in the United States. By using our services, you consent to this transfer.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with the effective date. Continued use of our services constitutes acceptance of the revised policy.

12. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, contact us at:
Kalke Group LLC
Phone: +1 (502) 352-4892
Address: 30 N Gould St Ste N Sheridan, WY 82801
Email: contact@kalkecloud.com
Website: kalkecloud.com

Thank you for trusting Kalke Group LLC with your data. We value your privacy and are committed to protecting it.