Effective Date: 1/12/2024
At Kalke Group LLC, we strive to provide reliable and high-quality web hosting and cloud services to our valued customers. We understand that situations may arise where you may need to request a refund. This Refund Policy outlines the terms and conditions governing refund eligibility and processing. By using our services, you agree to this policy.
1. General Refund Eligibility
Refunds are offered under the following conditions:
- First-Time Customers: Refunds are generally available to first-time customers under specific plans, as outlined in the respective service agreement.
- Money-Back Guarantee: If a money-back guarantee is offered for your selected plan, it will be clearly stated in the service description.
- Billing Errors: Refunds may be issued for billing errors or incorrect charges.
Exceptions
Refunds are not provided for:
- Domain name registrations, renewals, or transfers.
- Setup fees, if applicable.
- Services canceled due to a breach of our Acceptable Use Policy or Terms of Service.
2. Money-Back Guarantee
Some of our services include a money-back guarantee period (e.g., 30 days). If you are dissatisfied with the service and request a refund within this timeframe, you may be eligible for a full or partial refund.
Conditions for Money-Back Guarantee Refunds
- The request must be made within the stated guarantee period.
- Refunds are only applicable to hosting fees and exclude any setup, add-on, or third-party service charges.
- Excessive resource usage or violation of our Acceptable Use Policy during the guarantee period may disqualify you from a refund.
3. Non-Refundable Services
Certain services are non-refundable, including but not limited to:
- Domain Name Services: Registrations, renewals, and transfers are final and non-refundable due to ICANN regulations.
- Add-Ons and Licenses: Any third-party software, licenses, or tools purchased through us.
- Customized Plans: Fully customized hosting plans or consulting services.
- Upgrades and Downgrades: Fees paid for service modifications are not eligible for refunds.
4. Refund Process
4.1 How to Request a Refund
To request a refund, follow these steps:
- Submit a Request: Contact our billing department via email at [Insert Email Address] or through our customer support portal at kalkecloud.com/contact.
- Provide Details: Include the following in your request:
- Account details (name, email, and invoice number).
- Reason for the refund request.
- Verification: Our team will verify your eligibility for a refund.
4.2 Processing Time
Refunds are typically processed within 7-10 business days after approval. Processing times may vary depending on your payment method or bank.
5. Refund for Billing Disputes
If you believe you were charged incorrectly, please contact us immediately. Common billing disputes include:
- Duplicate charges.
- Incorrect plan charges.
- Unintentional renewals.
We will investigate and resolve billing disputes promptly. If an error is found, a refund will be issued.
6. Service Cancellations and Refunds
6.1 User-Initiated Cancellations
You may cancel your services at any time through your account dashboard or by contacting customer support. Refund eligibility depends on the following:
- Within Guarantee Period: Full or partial refund may be issued.
- Beyond Guarantee Period: Refunds are not typically available, except in cases of billing errors or special promotions.
6.2 Company-Initiated Cancellations
If we terminate your services due to a violation of our Terms of Service or Acceptable Use Policy, refunds will not be issued.
7. Prorated Refunds
In certain cases, we may issue prorated refunds for prepaid services not used. Prorated refunds are calculated based on the remaining time left in your billing cycle, excluding any non-refundable fees.
8. Chargebacks
Filing a chargeback without contacting us first to resolve the issue is a violation of this Refund Policy. If a chargeback is initiated:
- Your account may be suspended or terminated.
- Any pending refunds will be forfeited.
- Additional fees may apply for chargeback resolution.
9. Special Promotions and Discounts
Refunds for services purchased under promotional pricing or discounts will be calculated based on the original service cost before the discount. Promotions are non-transferable and may affect refund eligibility.
10. Refund Method
Refunds are issued using the original payment method. If the original payment method is unavailable (e.g., expired credit card), we will work with you to issue a refund via alternative methods, such as store credit.
11. Cancellation Fees
In certain circumstances, cancellation fees may apply, including:
- Early termination of long-term contracts.
- Services involving significant setup or customization costs.
Fees will be clearly outlined in your service agreement.
12. Third-Party Services
Refunds for third-party services or integrations (e.g., software licenses) must be sought directly from the respective provider. Kalke Group LLC is not responsible for third-party refund policies.
13. Limitations of Liability
Kalke Group LLC’s liability for refunds is limited to the amount paid for the specific service in question. We are not responsible for:
- Loss of data due to user actions or negligence.
- Any indirect, incidental, or consequential damages.
- Refunds beyond the original payment amount.
14. Changes to the Refund Policy
We reserve the right to update or modify this Refund Policy at any time. Changes will be effective upon posting on our website. It is your responsibility to review this policy periodically. Continued use of our services constitutes acceptance of any updates.
15. Contact Information
For questions or concerns about this Refund Policy, contact us at:
Kalke Group LLC
Phone: +1 (502) 352-4892
Address: 30 N Gould St Ste N Sheridan, WY 82801
Email: contact@kalkecloud.com
Website: kalkecloud.com
By using Kalke Group LLC’s services, you acknowledge that you have read, understood, and agree to this Refund Policy. Thank you for choosing Kalke Group LLC as your hosting solutions provider.